Most damage players usually see 3-6 minute queues, unless they’re in the masters or grandmaster skill tiers. Across all skill ranks, we do see higher queue times for players who specifically queue for Damage Only. We’re monitoring the data very closely, and I can share some information here. Why are queue times for Damage role players so high? With the generally positive feedback we also seen some a few concerns from players. Negative communication not only feels bad, it makes you play worse. Overwatch is at its best when teammates are working together in a positive fashion. Preventing discussions about who plays what role from overheating into arguments or worse is also having an immediate impact on player’s enjoyment of the game. Players are more engaged, perform better, and ultimately have more fun when the games are balanced. With both teams guaranteed to have 2 tank, 2 healer, and 2 damage roles the games immediately feel fairer and more winnable. You can also feel better queueing as a tank knowing that there will be 2 healers to help keep you alive. Players can no longer get matched into a game where no one wants to play a tank. This has been the loudest, most noticeable positive feedback from everyone. We also believe that games of Overwatch are better when both teams have balanced team compositions. We’ve also seen feedback from players who enjoy having their three separate SRs as goals to drive personal improvement. Improving our skill-based matchmaking with Role Queue has been a clear net positive for match fairness so far. Stompy games sometimes happen even with great matchmaking and well balanced teams. We can’t guarantee that all your games will be super close 3-2 games that ended in overtime. So, when you play as a 2100 SR Tank we try to match you with 2100 SR Damage and Support players, both on your team and on the enemy team. Role Queue allows us to track your skill with the three roles separately. We believe the most exciting, fun games are between players of similar skill. Creating high quality online multiplayer games of Overwatch has multiple components and Role Queue has helped us do this in several important ways. The primary goal of this feature has always been to increase the quality of Overwatch matches, and it’s been great to see so much positive feedback about match quality in a role queue world. We wanted to take the opportunity to address feedback we’ve been reading on our forums and other social media, as well as provide some insights into how these systems work. We’re now over halfway into the Role Queue Beta Season, and the introduction of Role Queue into Quickplay and Season 18 are just around the corner on September 1.
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